We’re Sorry You’re Unhappy with Your Dog Food Order
If for any reason you are unhappy with your Naturis UK order, you can return your items up to 28-days after delivery. Please notify us of your return by sending an email to firstname.lastname@example.org or please call 01634 328 590 or 07708969223.
Your right to return goods does not apply to products that fall into the following categories, unless they are faulty:
Their seal is broken; or
Here’s our Dog Food Returns Address
You will need to send your parcel to:
Naturis UK Ltd,
33 Albion Place,
Please note that Naturis UK will accept the cost of returning the products, by crediting your account within 28-days of receipt of the returned products.
You’re Entitled to Cancel Your Order
You are entitled to cancel your order if you so wish provided that you exercise your right to do so no longer than 7 working days after the day on which you receive the products.
If you wish to change or cancel a Naturis UK order please contact our Customer Service by sending an email to email@example.com or please call 01634 328 590 or 07708969223.
Orders are normally processed within 24 hours so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent.
If you have received the goods you ordered please pack the relevant item securely and send it to us with the delivery slip so that we receive it within 28 days of delivery. For your protection, we recommend that you use a recorded-delivery service.
Please note that in this case you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.