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Delivery Policy

All Naturis Dog Food deliveries are made by APC

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APC is one of the UK's leading couriers.

To make sure that your parcel gets to you safely and quickly as possible, we encourage you to provide us with your mobile number so that APC can get hold of you before they make the delivery.

UK Mainland

You can now order up to 12:00pm for next day delivery Monday to Thursday. (Friday’s orders delivered on Monday, weekend orders delivered on Tuesday and bank holiday orders delivered on Wednesday).

Orders placed by midday 12:00pm Monday to Friday will be dispatched the same day.

If your order is placed on a Saturday, Sunday or Bank Holiday then it will be dispatched on the next working day.

If you do not expect anyone in your household to be in for delivery you will be able to provide information for your order to be left with a neighbour,select another delivery day or leave in a safe place (this is at your own risk and neither APC or Naturis will be liable for).

We recommend advising your mobile phone number when placing your order so you can receive these delivery updates/options by text. If not, they will be sent via email. Your mobile number will not be used for any other purpose.

Northern Island

Postcodes in these areas will incur a £20 delivery surcharge.

Orders placed by 12:00 pm Monday to Friday will be delivered in 2 - 3 working days. Orders placed by midday 12:00pm Monday to Friday will be dispatched the same day.

If your order is placed on a Saturday, Sunday or Bank Holiday then it will be dispatched on the next working day.

If you do not expect anyone in your household to be in for delivery you will be able to provide information for your order to be left with a neighbour,select another delivery day or leave in a safe place (this is at your own risk and neither APC or Naturis will be liable for).

We recommend advising your mobile phone number when placing your order so you can receive these delivery updates/options by text. If not, they will be sent via email. Your mobile number will not be used for any other purpose.

Southern Island

Postcodes in these areas will incur a £25 delivery surcharge.

Orders placed by 12:00 pm Monday to Friday will be delivered in 2 - 5 working days. Orders placed by midday 12:00pm Monday to Friday will be dispatched the same day.

If your order is placed on a Saturday, Sunday or Bank Holiday then it will be dispatched on the next working day.

If you do not expect anyone in your household to be in for delivery you will be able to provide information for your order to be left with a neighbour,select another delivery day or leave in a safe place (this is at your own risk and neither APC or Naturis will be liable for).

We recommend advising your mobile phone number when placing your order so you can receive these delivery updates/options by text. If not, they will be sent via email. Your mobile number will not be used for any other purpose.


Scottish Highlands

Postcodes in the Scottish Highlands will incur a delivery surcharge. The Scottish Highlands are split into zones. All the relevant additional surcharges are as follows:

Zone 1 & 2 will incur a surcharge of £3, this will include the following postcodes:

AB10-16, 21-25, 30-36, 39/ DD1-11/ DG - All/ EH1-55/ FK1-16/ TD - All/ PH1-14/ G1-15, 20-23, 31-34, 40-46, 50-53, 57-84/ KA1-26, 29-30/ KY1-16, 99/ ML1-12/ PA1-19

Zone 3 will incur a surcharge of £7.50, this will include the following postcodes:

AB37-38, 41-45, 51-56/ FK17-21/ IV1-37, 40, 52-54, 63/ KW1-14/ PA21-40/ PH15-26, 30-41, 49-50

Zone 4 Offshore will incur a surcharge of £15, this will include the following postcodes:

HS1-9/ IV41-49, 51, 55-56/ KA27-28/ KW15-17/ PA20, 41-49, 60-78/ PH42-44/ ZE1-3

You can now order up to 12:00pm for next day delivery Monday to Thursday. (Friday’s orders delivered on Monday, weekend orders delivered on Tuesday and bank holiday orders delivered on Wednesday).

Orders placed by midday 12:00pm Monday to Friday will be dispatched the same day.

If your order is placed on a Saturday, Sunday or Bank Holiday then it will be dispatched on the next working day.

Orders placed by 12:00 pm Monday to Thursday will be delivered on the next working day. Orders placed by midday 12:00pm Monday to Friday will be dispatched the same day.

If your order is placed on a Saturday, Sunday or Bank Holiday then it will be dispatched on the next working day.

If you do not expect anyone in your household to be in for delivery you will be able to provide information for your order to be left with a neighbour,select another delivery day or leave in a safe place (this is at your own risk and neither APC or Naturis will be liable for).

We recommend advising your mobile phone number when placing your order so you can receive these delivery updates/options by text. If not, they will be sent via email. Your mobile number will not be used for any other purpose.

Channel Islands

Postcodes in these areas will incur a £25 delivery surcharge of anything up to 5kg, anything 5kg plus will incur a delivery surcharge of £49.50. This includes the following postcodes:

All JE, GY and IM.

You can now order up to 12:00pm for next day delivery Monday to Thursday. (Friday’s orders delivered on Monday, weekend orders delivered on Tuesday and bank holiday orders delivered on Wednesday).

Orders placed by midday 12:00pm Monday to Friday will be dispatched the same day.

If your order is placed on a Saturday, Sunday or Bank Holiday then it will be dispatched on the next working day.

If you do not expect anyone in your household to be in for delivery you will be able to provide information for your order to be left with a neighbour,select another delivery day or leave in a safe place (this is at your own risk and neither APC or Naturis will be liable for).

We recommend advising your mobile phone number when placing your order so you can receive these delivery updates/options by text. If not, they will be sent via email. Your mobile number will not be used for any other purpose.

Isle Of Wight

Postcodes in this area will incur a £15 delivery surcharge. This includes the following postcodes:

PO30-41

You can now order up to 12:00pm for next day delivery Monday to Thursday. (Friday’s orders delivered on Monday, weekend orders delivered on Tuesday and bank holiday orders delivered on Wednesday).

Orders placed by midday 12:00pm Monday to Friday will be dispatched the same day.

If your order is placed on a Saturday, Sunday or Bank Holiday then it will be dispatched on the next working day.

If you do not expect anyone in your household to be in for delivery you will be able to provide information for your order to be left with a neighbour,select another delivery day or leave in a safe place (this is at your own risk and neither APC or Naturis will be liable for).

We recommend advising your mobile phone number when placing your order so you can receive these delivery updates/options by text. If not, they will be sent via email. Your mobile number will not be used for any other purpose.

Stock Levels

In the unlikely event any products are out of stock we will contact you to advise when we expect new stock and to ask you if you would like to cancel those products from your order. We may offer you a partial delivery.

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© Naturis UK Ltd | All rights reserved. Naturis Dog Food is Made In Belgium

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Every size, every need,
every use, every breed

Naturis UK Ltd
Bryant House,
Bryant Road,
Strood,
Rochester,
Kent,
ME2 3EW

Tel: 07708 969 223
Company No: 10422984
 VAT No: 253 0708 26

We use APC as our chosen courier

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